A New Repair Process to be tested by State Farm
State Farm will start testing an enhanced automotive parts process. Parts manufacturers and suppliers will be involved with a focus on increasing service to customers without impacting repairer’s parts profits. The company says that they will continue to evaluate the position regarding the specification of aftermarket crash parts and will maintain its current policy of not specifying aftermarket crash parts during this test. State Farm says it continues to believe that policyholders benefit when repairers have access to all sources of quality collision repair parts.
“While we recognize that this will represent change for the repair industry, it is important to continuously look for ways to create efficiency in the process and provide value for our policyholders and shared customers. As this process developed, we asked for and considered input from members of the collision repair industry. We believe Select Service repairers will have an enhanced ability to obtain quality parts that allows them to provide customers with the best combination of quality, efficiency and competitive price. And as always, our customers are free to choose which repairer will fix their vehicle,” says State Farm Claim Consultant George Avery.
The electronic parts-ordering system used by repairers’ will be tested by State Farm. This system provides access to vehicle information and help increase order accuracy and efficiency in order to improve the repair and estimating process.